Refund policy
RETURN AND REFUND POLICY
We want you to feel confident shopping with Noble Muse Studio. Because our products are fulfilled by different partners, return eligibility depends on the type of item purchased.
JEWELRY RETURNS
We accept return requests for eligible jewelry within 30 days of delivery.
To qualify for a return, the jewelry must be unworn, unused, in its original condition and packaging, and accompanied by proof of purchase.
To request a return, email noblemuseco@gmail.com before sending anything back. If your return is approved, we will provide the correct return address and instructions. Please do not return an item to the address printed on its original package or send it back without authorization, as our products may ship from different fulfillment locations.
Customers are responsible for return shipping costs for ordinary returns. Original shipping charges are nonrefundable. Items returned without prior authorization may not be accepted.
MADE-TO-ORDER APPAREL
All apparel is made to order specifically after a purchase is placed. For this reason, apparel is final sale and cannot be returned or exchanged because of sizing, color selection, or a change of mind.
Please review the product description and size chart carefully before ordering.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us promptly at noblemuseco@gmail.com with your order number and clear photographs of the item and packaging.
Once the issue is reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you. Do not discard the item or packaging until we confirm whether a return is required.
CANCELLATIONS
Orders may be submitted to our fulfillment partners shortly after purchase. If you need to request a cancellation, contact us immediately at noblemuseco@gmail.com. Cancellation requests are not guaranteed once production or fulfillment has begun.
EXCEPTIONS AND NON-RETURNABLE ITEMS
The following are not eligible for ordinary returns:
• Made-to-order apparel
• Items showing signs of wear or use
• Items without their original packaging
• Items marked final sale
• Gift cards
Please contact us if you have questions about the eligibility of a specific item.
EXCHANGES
We do not offer direct exchanges. For eligible jewelry, the quickest option is to complete an approved return and place a new order for the desired item. Made-to-order apparel is not eligible for size or color exchanges.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is shipped into the European Union, applicable consumer cancellation and return rights may apply. Where required by law, you may cancel or return an eligible order within 14 days without providing a reason. Items must be unworn or unused, in their original condition and packaging, and accompanied by proof of purchase. Applicable legal rights take priority over this policy.
REFUNDS
We will notify you after an approved return has been received and inspected. If approved, the refund will be issued automatically to the original payment method within 10 business days.
Original shipping charges are nonrefundable unless the item was damaged, defective, misprinted, or incorrect.
Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at noblemuseco@gmail.com.