Shipping policy

SHIPPING POLICY

Noble Muse Studio partners with independent fulfillment providers to produce and ship our apparel and jewelry. Because different product types may ship from different locations, an order containing both apparel and jewelry may arrive in separate packages.

ORDER PROCESSING

Made-to-order apparel may require up to 5 business days for production and processing before shipment.

Jewelry orders are typically processed within 1–3 business days.

Business days do not include weekends or holidays. Processing may take longer during holidays, product launches, high-volume periods, or circumstances outside our fulfillment partners’ control.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout before payment.

If an order contains products fulfilled by different partners, Shopify may combine the applicable shipping charges. The checkout will identify when an order is expected to arrive in multiple shipments.

DELIVERY ESTIMATES

Delivery dates shown during checkout are estimates and are not guaranteed.

Made-to-order apparel shipped through Tapstitch Special Line may take approximately 5–15 business days in transit after production, depending on the destination and carrier.

Jewelry delivery estimates will be displayed at checkout based on the available shipping method and destination.

Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery times.

TRACKING AND SPLIT SHIPMENTS

You will receive a shipping confirmation email when an item ships. Orders arriving in multiple packages may generate separate confirmation emails and tracking numbers.

Please allow up to 48 hours for tracking information to begin updating after a shipping confirmation is issued.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at noblemuseco@gmail.com. Address changes are not guaranteed after an order has entered production or fulfillment.

Noble Muse Studio is not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address submitted by the customer.

LOST, DAMAGED, OR INCORRECT PACKAGES

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, contact us promptly at noblemuseco@gmail.com with your order number and any relevant photographs or tracking information.

We will work with the applicable fulfillment partner or carrier to investigate and determine the appropriate resolution.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.

INTERNATIONAL ORDERS

When international shipping is available at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping charge paid to Noble Muse Studio.

CONTACT

For questions about shipping or an existing order, contact us at noblemuseco@gmail.com.